Terms of Service

1. The service

Vypecorp provides a cloud service for internal communication and employee engagement, including Company Feed, Announcements, Kudos Wall, AI Pulse Survey, Knowledge Corner, Events Board and Engagement Insights. Features available depend on the plan you choose.

2. Your workspace and accounts

• The person who signs up confirms they are authorised to accept these terms for their company.
• You are responsible for who you invite, the roles you give them and keeping administrator login details secure.
• You must have a lawful basis to add employees, including their phone numbers, and to send them messages by app, WhatsApp or SMS.

3. Plans, billing and trials

• Paid plans are billed per active employee per month, monthly or yearly in advance, as shown on the Plans page or in your order.
• The Huddle plan is free for up to 50 employees. We may change free plan limits with 30 days' notice.
• SMS delivery is billed by usage in arrears. You can set a monthly cap.
• If you add employees during a billing period, the extra seats are prorated. Fees are exclusive of applicable taxes.
• Trials end automatically. Your workspace moves to the free plan unless you choose a paid plan.

4. Acceptable use

You and your users must not use Vypecorp to:

• post unlawful, harassing, discriminatory or misleading content;
• send marketing or messages to people who are not your employees or contractors;
• try to identify individual survey respondents or work around anonymity protections;
• monitor individual employees in ways that breach applicable employment or privacy law;
• attempt to access other workspaces, probe the service for vulnerabilities without permission, or overload it.

5. Your content and data

Your company owns the content and employee data in its workspace. You give us permission to host, process, translate and display it only to provide and improve the service for you. We handle it as described in the Privacy Policy.

6. AI features

AI summaries, translations and answers are generated automatically and may contain mistakes. Review translations of important notices before sending, and use survey summaries as a guide, not as the only basis for decisions about people.

7. Availability and support

We work to keep Vypecorp available at all times, apart from planned maintenance that we announce in advance. Support channels depend on your plan. Delivery through WhatsApp and SMS also depends on third-party networks outside our control.

8. Ending the service

• You can cancel at any time. Paid plans stay active until the end of the period you have paid for.
• We may suspend a workspace that seriously breaches these terms or has unpaid invoices more than 30 days overdue, after giving notice where possible.
• After closing, you can export your data for 30 days. We then delete it as described in the Privacy Policy.

9. Liability

To the extent the law allows, neither party is liable for indirect or consequential losses, and each party's total liability under these terms is limited to the fees paid for the service in the 12 months before the claim.

10. Changes

We may update these terms as the service develops. We will give at least 30 days' notice of material changes by email or in the product.

11. Governing law

These terms are governed by the laws of India, and the courts of Mumbai have jurisdiction, unless your order says otherwise.